Return Policies

Return policies

Exercise of the Right of Withdrawal: Timing and methods The customer can rethink his purchase and return the purchased items without having to specify the reason, within 14 calendar days from the date of receipt of the goods (art. 52 of Legislative Decree 206 of 6 September 2005 - Consumer Code). The goods must be returned intact and not worn, used or washed , in the same conditions in which they were received, with the original packaging and the original labels not removed, attaching the delivery document and return reference inside the package.

How to make a return

Within the period indicated above, the customer must give notice of his intention to withdraw from the contract by sending an e-mail to info@umbertocarro.it. Carro Umberto srl will release, without delay, via email, confirmation of receipt of the withdrawal containing reference to be included in the package The shipment of the product to be returned in its original condition (as already described) must take place within 14 days of the manifestation of the return intention. Ensure return is well packaged, and meets all the conditions (new,unworn,unwashed,resalable) include delivery documents and return reference . Always mark ‘Return Goods’ clearly on the outer packaging of your parcel and most importantly ensure that the “return goods” option is ticked on customs declaration form, to prevent any import charges and taxes . The return of the products is under the responsibility of the customer and must be made by express courier with the possibility of tracking the shipment, the costs of which will be borne entirely by the customer. The shipment, up to the certificate of receipt in the warehouse of CARRO UMBERTO SRL, is under the full responsibility of the customer.
The goods must be sent back to the following address:
Carro Umberto Srl
Viale Pasitea,32/34
-84017- Positano (Sa)
ITALY

IMPORTANT: if you have received a defective item you must contact the assistance by writing to info@umbertocarro.it specifying the type of defect found.

Return cost

In Italy and abroad, the shipping costs for returns are charged to the customer and must be made by express courier, trackable and insured . Keep proof of shipping until you receive confirmation from Umberto_Carro_Positano . The shipping costs, for the delivery of the product and any other incidental costs incurred, will not be reimbursed and therefore remain the responsibility of the buyer. The costs of returning the goods are however borne by the customer. Returns parcels with any collect fees, including import fees, will not be accepted.

Refund

The refund will be made within 14 calendar days from the moment we are informed of the customer's decision to exercise the right of withdrawal. However, we reserve the right to withhold the refund until the goods arrive at our warehouse and are checked by our staff. Refunds will be made using the same payment method used for the initial transaction. Refund will NOT include the cost of the original postage fees. No refund will be done for goods that appear to have been worn, washed, or are not in original condition .

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